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Privacy Notice
Last updated: 1 October 2026
1. Who we are
Streamline Insight and Innovation is a trading name used by Murat Ali
Email: streamline.insight.innovation@gmail.com
For data protection purposes, Murat Ali is the data controller for personal information collected and used in connection with Streamline Insight and Innovation’s courses, training and services.
This Privacy Notice explains how we collect, use and protect personal information when you visit our website, contact us, book or attend one of our courses.
2. Information we collect
Depending on how you interact with us, we may collect:
- Your name
- Email address
- Telephone number
- Course booking and attendance information
- Age or date of birth where necessary for age restrictions or safeguarding
- Parent or guardian details where appropriate for participants under 18
- Payment and transaction information
- Information you provide when contacting us
- Information needed to issue certificates
- Information relating to accessibility or reasonable adjustments where you choose to provide it
- Photographs or video recordings where appropriate and where the relevant permission has been obtained
We aim to collect only information that is necessary for the relevant purpose.
3. How we use your information
We may use your personal information to:
- Process and administer course bookings
- Communicate with you about your booking
- Provide information about course dates, locations and arrangements
- Deliver courses and training
- Record attendance and course completion
- Provide certificates
- Respond to enquiries
- Make reasonable adjustments where requested
- Process payments and refunds
- Meet legal, accounting and insurance requirements
- Maintain appropriate business records
- Improve our courses and services
- Send marketing communications where we have a lawful basis to do so
- Use photographs or video for promotional purposes where the appropriate permission has been obtained
4. Lawful basis for processing
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
We may process information where it is necessary to arrange and provide a course or service that you have booked.
Legal obligation
We may process and retain information where this is necessary to comply with a legal obligation, such as tax, accounting or other legal requirements.
Legitimate interests
We may process information where this is necessary for the reasonable administration and operation of Streamline Insight and Innovation, provided that your interests and fundamental rights do not override those interests.
Consent
We may ask for your consent where we want to use your information for a specific purpose and consent is the appropriate lawful basis.
For example, this may include certain marketing communications or the use of photographs for promotional purposes.
Where we rely on consent, you can withdraw your consent at any time by contacting us.
5. Third-party services
We may use trusted third-party services where necessary to operate our courses and services. These may include services for:
- Website hosting
- Course bookings
- Payment processing
- Email and communication
- Accounting or business administration
The specific services we use may change from time to time.
Where a third-party service processes your personal information, we will take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.
Where appropriate, you should also refer to the privacy information provided by the relevant third-party service.
6. Payments
Where you make a payment for a course or service, payment information may be processed by the payment method or payment service you use.
We do not normally receive or store your full payment card details.
Payment providers may process your information under their own privacy policies and terms.
7. Children and young people
Some courses may be available to people under 18.
Where an under-18 participates in a course, we may collect information from a parent or guardian where reasonably necessary for course administration, safeguarding, emergency contact arrangements or consent.
We will seek to collect only information that is necessary for these purposes.
Where photographs or video of a child are intended to be used for promotional purposes, appropriate permission from a parent or guardian will be obtained where required.
8. Photographs and video
Photographs or video may occasionally be taken during courses or events.
Where photographs or video are intended for promotional use, such as on our website or social media, we will use an appropriate lawful basis and obtain permission where required.
Permission for promotional photography will be separate from the course booking.
If you have previously provided consent for promotional photography, you can contact us to withdraw your consent for future use.
9. Marketing
We may contact you about courses, workshops or other services where we have a lawful basis to do so.
Where consent is required, we will ask for it separately.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.
We will not sell your personal information to third parties.
10. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The length of time we keep information depends on the type of information, why we hold it and any legal, accounting, tax or other requirements that apply.
We periodically review the information we hold and will securely delete or anonymise personal information when it is no longer required.
11. Keeping information secure
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Accidental destruction
- Unauthorised disclosure
- Unauthorised alteration
However, no method of storing or transmitting information electronically can be guaranteed to be completely secure.
12. International transfers
Some third-party services we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law.
13. Your data protection rights
Under UK data protection law, you may have rights including:
- The right to be informed about how your information is used
- The right to access your personal information
- The right to have inaccurate information corrected
- The right to request deletion of your information in certain circumstances
- The right to request restriction of processing in certain circumstances
- The right to object to certain processing
- The right to data portability in certain circumstances
- The right to withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exceptions.
To exercise your rights, please contact:
Murat Ali
Streamline Insight and Innovation
Email: [Your email address]
14. Cookies
Our website may use cookies and similar technologies.
Some cookies may be necessary for the website to operate, while others may be used for analytics, functionality or marketing.
Where required, we will ask for consent before using non-essential cookies.
You can also control cookies through your browser settings.
15. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our services, how we use personal information or applicable legal requirements.
The latest version will be published on our website with the date it was last updated.
16. Contact us
If you have questions about this Privacy Notice or how your personal information is used, please contact:
[Your Full Name]
Streamline Insight and Innovation
Email: streamline.insight.innovation@gmail.com
17. Complaints
If you have any concerns about how we use or handle your personal information, please contact us first using the contact details provided in this Privacy Notice. We will consider your concern and aim to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal information.
You can find information about making a complaint on the ICO website: